Privacy Policy

Account and Order Data

No email address is needed to create an account; a username and password are sufficient. An email address is not required for registration. If a user voluntarily provides an email address or other contact details in a support ticket, they are used only to handle that request. Do not include your account password, payment credentials, or full subscription link in a ticket.

Account management involves processing usernames, authentication information, plan status, summarized data usage, and order records. Order details include the selected plan, amount, payment status, and transaction identifier. They are used to provide subscriptions, verify payments, handle refunds, and resolve billing disputes. Data usage is used for billing and quota management; it does not represent stored details of specific browsing activity.

Anonymous No-Logs Policy

VPNE8 follows an anonymous no-logs policy. We do not record which websites users access through international routes, or retain browsing histories, communications, or lists of destination addresses that could be used to reconstruct an individual's browsing activity. Anonymous no-logs describes our approach to data handling; it does not mean that account, order, and billing records do not exist.

Connections do not create long-term histories retained by user. Temporary technical state needed to maintain an active connection is released when the session ends. If temporary diagnostic information is needed to troubleshoot a fault, it is limited to what is necessary, excludes browsing content, and is deleted when troubleshooting is complete. It is not turned into ongoing access records.

Site Analytics and Local Storage

Website analytics help us understand traffic sources, browsing patterns, and how users reach the site, so we can identify page issues and improve content. Analytics cover the marketing website and panel interactions, not users' activity on other websites through our routes. They are not used to build individual browsing profiles.

Cookies and browser local storage may be used to maintain login sessions, save language and interface preferences, and support analytics. Treat login information as sensitive, and log out after using a public device. You can restrict cookies or clear this site's stored data in your browser settings. After clearing data, you may need to log in again, and saved preferences may reset. Clearing browser data does not delete your server-side account.

Third-Party Payments and Information Sharing

We support Alipay / WeChat / USDT. Payments are processed by the relevant third-party payment service or transaction network, and their own policies govern how they handle information. VPNE8 receives the transaction result and identifier necessary to verify payment. We do not ask users to provide payment account passwords to customer support.

Information needed to complete a payment is shared only for that transaction. USDT transactions may leave records on a public ledger, and deleting an account cannot remove such public records. Except as needed to provide the service, handle disputes, or respond to valid legal requests, account information is not used for unrelated purposes, and personal information is not sold.

Data Retention and Deletion Requests

Account and subscription information is retained for as long as needed to provide the service. Order and refund records are retained as required to verify transactions, handle disputes, and comply with applicable law. Analytics data is kept only as long as needed for analysis, then deleted or aggregated; identifiable data is not kept indefinitely.

Users can log in to the panel and submit a request through support tickets to access, correct, or delete account-related information. We verify account ownership before processing a request to prevent impersonation. If some records must still be retained by law or are needed for an unresolved dispute, we will explain the scope and reason; other data that is no longer needed will be deleted or de-identified. Deleting an account may affect subscription use and access to past orders.

Policy Updates and Questions

If our information-handling practices change, this page will be updated with the changes and the month of the latest update. Material changes to processing purposes, data categories, or user rights will be explained through an on-site notice. Where the law requires separate consent, it will be obtained before the relevant processing begins. Privacy questions and concerns about how information has been handled can be submitted through a panel support ticket.