Refund Window and Eligibility
You may request a full, no-questions-asked refund within 7 days of your first payment. The first successfully paid order determines the refund window, and the ticket submission record determines when your request was made. You do not need to complete troubleshooting first or cite a connection failure as the reason for your request.
Please identify the order you want us to process and do not include unpaid, closed, or already-refunded orders in your request. The same payment will not be refunded more than once. Any handling of later renewals, duplicate payments, or upgrade orders must be checked against the individual order records; these orders do not reset the refund window for your first payment.
What Is and Is Not Covered
Within the refund window above, you may request a refund for any reason, including your experience with the service, device compatibility, or a change in your needs. Normal connection testing and ordinary data usage are not grounds for a separate deduction from the refund amount.
This policy does not set a separate refusal threshold based on the proportion of data used or excess usage. Monthly subscription data resets each month on the activation date; data packages remain valid until used and never expire. Data billing and the refund window are separate matters, so a data package that never expires does not extend the refund application period.
Requests made after the refund window for your first payment are not covered by this no-questions-asked full refund commitment. Where an account violation, payment dispute, or unclear order ownership is involved, we will check the relevant records and explain the basis for handling the request in the ticket. We will not substitute a vague anomaly label for an explanation or treat an unverified situation as a final reason to deny a refund.
How to Apply and What to Provide
Sign in to the user panel and submit your refund request on the ticket page. Include “Refund Request” in the subject, then provide the order number, payment method, payment date and time, and amount in the message. Identify the order covered by your request. Feedback about your experience is optional and is not a prerequisite for processing a no-questions-asked refund.
If your payment succeeded but the order status has not updated, you may attach proof of payment with unnecessary details obscured, while keeping the transaction reference visible for verification. No email address is required; accounts created with a username and password can also submit requests through the panel. Do not send your account password, full subscription link, wallet private key, or recovery phrase in a ticket.
Keep the ticket after submitting your request, and use the same ticket for additional materials and progress checks where possible. If the refund window is close to ending, submit a clear refund request first, then provide any verification details requested in the reply.
Refund Routes and Payment Methods
Payments made through Alipay or WeChat Pay are generally returned to the original payment account through the original payment channel. Make sure the order and payment records can be matched. If the original transaction cannot be refunded through that route, we will explain why in the ticket and verify a workable alternative; funds will not be changed to site credit without your consent.
USDT transfers are handled differently from Alipay and WeChat Pay refunds; an on-chain transfer cannot be treated as a transaction that can be automatically reversed. Before processing, we must verify the original transaction record, transfer network, and receiving address, and confirm the return arrangements in the ticket. Do not send an additional transfer to the original payment address or use an unconfirmed address to receive a refund.
For issues involving currency, network, or channel restrictions, follow the handling details confirmed in the ticket after verification. This policy makes no separate commitment regarding unconfirmed exchange rates, who pays network fees, or compensation amounts.
Checking Refund Status and Next Steps
Request acceptance, refund initiation, and receipt of funds are separate stages. The time it takes to receive a refund depends on order verification, payment channel processing, and any relevant network confirmations. This policy does not specify an unverified fixed timeframe for receipt. After a refund is initiated, use the processing record provided in the ticket to check the original payment account or the status of the relevant transaction.
If the refund is marked as processed but has not arrived, describe the situation in the original ticket and provide any necessary screenshots for checking. Once the refund is complete, service entitlements for the corresponding order will be handled according to the refund outcome. Any adjustments to other orders must be specified separately. For information about account use and data handling, see the Terms of Service and Privacy Policy.