Account, connection & billing support

No email address is required. Create an account with a username and password. Keep your credentials somewhere safe and make sure you can log in again before signing out. Use your account to view plans, access client apps and subscriptions, and submit support tickets. Creating an account is separate from activating a paid plan; being able to log in does not mean your connection service is active. If you forget your credentials, check your saved login details and follow the instructions shown in the account panel. Never send your password or full subscription link to anyone else.

Sign in to the user panel, open the downloads section, and choose a client for your device's platform. Follow the on-screen instructions to get or import your subscription. You can access client apps by signing in on Windows, macOS, Android, or Linux, but check your plan and data status to confirm that the service is active. Access to the iOS option depends on what the panel shows; the relevant link is available with a purchased, unexpired plan. Don't download installers forwarded in chats or from unknown websites. Treat your full subscription link like account credentials.

First, make sure the selected subscription profile in your client is the one for VPNE8. Open its management menu and choose Update Subscription or Refresh Configuration. The wording varies by client. When the update is complete, check for a confirmation and reopen the route list. If the update fails, make sure your local network can reach the user panel, then check whether the subscription link has changed there. Replace the old link only if the panel provides a new one. Don't add the same subscription repeatedly, or you may end up selecting an outdated duplicate.

There is no limit on the number of devices connected at the same time, and switching devices doesn't require a new plan. Sign in to the panel on a supported platform, get the appropriate client, and import your account's current subscription as instructed. When using multiple devices, keep an eye on your remaining data—unlimited devices does not mean unlimited data. Video streaming and downloads on household devices share your network capacity and can affect performance. Remove subscription profiles from devices you no longer use, and don't share your account, password, or subscription link publicly.

No. Anonymous, no-logs describes the service's privacy policy; it doesn't mean your subscription link stops functioning as an access credential. Anyone with the full link may be able to import it on another device. When troubleshooting, hide your link, password, and account identifiers, and share only the error details needed. See the Privacy Policy for details on data handling. If you think your link has been exposed, check the panel for an option to reset or replace your subscription. If there isn't one, explain the situation in a support ticket. Never post the original link in a public discussion.

A connected status usually means the client is running; it doesn't prove that traffic from the app you're using is going through the selected route. Disconnect first and check that your local network can reach familiar websites. Reconnect, then verify that your profile, system proxy, and routing mode match the client's instructions. Test your browser and the affected app separately to narrow down the issue. If only one website fails, check its region detection, your account status, and whether the site itself is having problems. Don't assume the entire subscription is down.

Apps can use different network paths. Some follow the system proxy, while others use their own connections or are set to bypass the proxy by your current routing rules. Check whether the client has excluded the app from proxying, then review which rule applies. If the client offers a virtual network adapter or traffic-capture feature, check its permissions and status according to the documentation. Fully quit and reopen the app after making changes. Avoid changing several network settings at once, or it will be hard to tell which one fixed the issue.

First work out whether the configuration couldn't be fetched or the client couldn't recognize its format. For a fetch failure, check your basic network connection, panel sign-in, and whether the link is complete. Look for spaces, line breaks, or punctuation accidentally included when copying it. For a format error, make sure the import method matches your client. Use the relevant option provided by the panel, and don't edit the link parameters manually. If your old profile still opens, keep it and note the error before following the guide. When submitting a support ticket, include your platform, client name, and the exact error text. Hide the subscription link in any screenshots.

Disconnect the client first. Follow its instructions to turn off the system proxy or virtual-adapter traffic capture, then check whether your basic network connection works again. If the problem persists after quitting the client, check for leftover system proxy settings and other network traffic-capture tools running at the same time. Once your connection is restored, start only the client you need and retest with an updated subscription and route. Keep a record of your original settings and don't delete system network configurations without a clear reason. If you're on a workplace or campus network, follow its usage requirements.

It can. An app may keep using an old connection or cached DNS results, and a browser's separate DNS settings may behave differently from the client's. After switching routes, fully quit and reopen the affected app, then check for conflicting DNS options in the client and browser. If you need to clear a cache, follow your operating system's or client's instructions. Don't copy network-modifying commands from unknown guides. During troubleshooting, note whether the exit region changed and whether the problem affects all domains or only a specific service. This can help distinguish DNS issues from access-policy issues.

Pause large downloads, cloud sync, and video streaming on other devices, then test the same app and content again to rule out local bandwidth contention. Keep your network environment the same and compare other available routes; if needed, compare different network access methods as well. Change only one variable at a time, and note when the slowdown occurs, which route you selected, and how the app behaves. If the issue continues, send these details to support in a ticket. Route names, coverage counts, and a connected status in the client can't tell you what the experience was like at that moment.

These terms describe how a network path is arranged; they aren't speed rankings. First check which routes are currently available in your client, then compare how they connect, perform over time, and respond to switching for the app you want to use. The path, your local network, and the destination service's region checks can all affect results, even between routes of the same type. Don't assume a route suits every situation based on its name alone. For more on the differences, see the route selection guide. Your choice should ultimately depend on the routes currently available and your own network environment.

No. VPNE8 covers 110+ countries and 180+ routes. This describes the available selection, not a guarantee of the same results for every app in every region. A platform may determine access based on your exit region, account region, content licensing, and its own rules. Check the target service's regional requirements, then test the options currently available in the panel. The panel is the source of truth for the current route list. Route descriptions on this page don't replace that list or guarantee that specific content will always be available to stream.

If your current connection is working, you usually don't need to switch exit regions frequently just to try different routes. Check the tool's service availability and account requirements, choose a suitable region, and keep your setup reasonably consistent. If sign-in fails, note the exact error and distinguish a network connection issue from account verification or platform permissions; changing routes alone won't fix the latter two. If the app is still using an old session after you switch, quit and reopen it. A route service provides a connection path; it doesn't replace the account eligibility required by the tool or guarantee that its platform rules will stay the same.

Compare other available routes using the same content, and pause background downloads to see whether buffering improves. Then check the streaming platform's quality settings, your account permissions, and your device's decoding capability; automatic quality changes aren't always caused by the route alone. If only a particular title or region's content fails, check its licensing and the platform's message. If the whole household network is slow, check your local connection first. When contacting support, include the platform, content type, device, route, and error message. Don't just say the video isn't in HD, and never include your streaming account credentials.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the day you activate the plan, not on the first day of each calendar month. Consider your typical usage, then check the plan, remaining data, and reset date shown in the panel. Account for video, file transfers, and simultaneous use across devices. Monthly plans are not unlimited, and the calendar month alone won't tell you whether your data has reset. The panel shows your current account status.

Data bundles: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. They remain valid indefinitely until used up. Monthly plan data resets each month on the activation date. Choose based on whether you use the service regularly or your usage is more occasional, then check the plan details. Indefinite validity means the bundle doesn't expire; it doesn't let you keep using the service after your data runs out or add more data each month. If you plan to use different billing products together, check the applicable rules in the panel or through a support ticket. Don't assume how they combine or which data is used first.

The price difference for a mid-plan upgrade is calculated based on the remaining days. Before proceeding, confirm your current plan and the one you intend to choose, then review the order details generated by the panel. Don't calculate it yourself based on a calendar month, unused data, or other assumptions. If the order doesn't match your expectations, keep the order details and ask support in a ticket before deciding whether to pay. Include your current plan, target plan, and the message shown on the page; don't send your password or subscription link. After the change, check your account overview to confirm the updated status.

Alipay / WeChat Pay / USDT are supported. Create your order in the user panel and follow the payment instructions shown there. Don't pay using payment details sent temporarily in a chat. If your status hasn't updated after payment, return to the order page and check the order and payment result to avoid paying twice. If payment is confirmed but your account status still doesn't match, submit a support ticket with the order ID, payment method, and a receipt with sensitive details hidden. Never send payment passwords, wallet credentials, or your full subscription link. The panel's confirmed order status is authoritative.

VPNE8 offers a 7-day no-questions-asked refund. To request one, read the Refund Policy, sign in to the user panel, and open the support ticket section. Explain that you're requesting a refund and include the relevant order ID so the payment can be checked. You don't need to troubleshoot a connection issue before requesting a no-questions-asked refund. If you also want to report a connection problem, include the platform, route, and error message separately. The Refund Policy governs eligibility and the process. Don't infer processing times from other services, and never include your payment password or full subscription link in a ticket.